All purchases in Know My NBR (points packs and KnowMyNBR Plus) are made through Apple App Store or Google Play in-app purchase. Payments are processed by Apple or Google, so refunds follow their policies.
Cancel KnowMyNBR Plus
- iPhone / iPad: Settings → your name → Subscriptions → KnowMyNBR Plus → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → KnowMyNBR Plus → Cancel.
- Cancel at least 24 hours before the renewal date to avoid the next charge. Plus stays active until the end of the period you paid for.
- Deleting the app or your Know My NBR account does not cancel the subscription.
Request a refund
- App Store: go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose "Request a refund".
- Google Play: go to play.google.com → Payments & subscriptions → Budget & history (or the order email), choose the order and "Request a refund". Google usually refunds purchases made in the last 48 hours; after that, contact us.
- If the store can't help, email support@knowmynbr.com with your username and order ID. We review every request and, where it is fair or the law requires, ask the store to refund you.
Points
- Points are a virtual item for use only inside Know My NBR. They have no cash value and cannot be cashed out or transferred.
- Points already spent (on gifts, Boosts, promotions or follows) cannot be refunded.
- If you were charged but did not receive your points, tap Restore purchases in Wallet or email us the order ID and we will add them.
- If a refund is issued, the points from that purchase are removed from your wallet.
Delivery
Know My NBR sells only digital items. Points and Plus are delivered to your account instantly after the store confirms payment. Nothing is shipped.
See also our Terms of Service.