We're here to help. Most questions are answered within 1–2 working days.
Get in touch
Email: support@knowmynbr.com
In the app: Me → Settings → Help & Support (create a ticket and follow replies)
Company: Cognitive Squad Pvt. Ltd.
Address: G M Road, Patna - 800004, Bihar, India
Please include your username and, for purchases, the order ID from your App Store or Google Play receipt.
Common questions
- I can't sign in. Use the same method you signed up with (Apple, Google or email). For email, tap "Forgot password" on the sign-in screen.
- My purchased points didn't arrive. Open Wallet and pull to refresh, or tap Restore purchases. If they are still missing, email us the order ID.
- Cancel KnowMyNBR Plus. iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions.
- Refunds. See Cancellation & Refunds.
- Report someone. Tap ⋯ on their profile or message → Report. See Safety.
- Delete my account. See Delete your account.
Safety, privacy and legal
- Child safety reports: contact@cognitivesquad.com (see Child Safety Standards)
- Privacy requests and Grievance Officer: contact@cognitivesquad.com (see Privacy Policy)
- Law enforcement requests: contact@cognitivesquad.com